Natasha has been at LCTA for nearly four years. She has been working part-time on reception since early October but previously dealt with enrolments. Here she explains what happens when a prospective student first contacts LCTA.
For the past four years I have been the first point of contact for all the enquiry calls and emails that come in from prospective students. I also worked with the receptionists who assisted me with parts of the application process.
A large part of the job was about getting to know people, helping them to decide on their studies and supporting them through the application and enrolment process. There’s a lot of paperwork involved – keeping track of attendance for Presentation Days, contacting references, arranging interviews and making sure all student paperwork is up-to-date. I was also responsible for helping students who enrolled straight into the second or final year of the acupuncture course – either because they had other qualifications that gave them exemptions, or because they were transferring from other colleges – they need to be eased in and introduced to their year group.
One of my main responsibilities was running the regular Presentation Days that we hold at the College for prospective students. Presentation Days are free and they are a great opportunity for people to experience a taste of the College. We give them a really good understanding of the course and our teaching style and quite often the decision to study here is made at one of these Days. The Presentation Day is a really lovely day and it’s so nice to meet prospective students, it makes the conversations over the phone afterwards when we are sorting out actual enrolment, a great deal easier.
This year’s Graduation Ceremony was fantastic – although it seems like a long time ago now. Everyone really enjoyed it and it was really special for me as a lot of the graduates were the first people I enrolled for LCTA when I started – back when we were in the old building on Ballard’s Lane. It was really lovely to see their journey through studying and then finally to graduating. They all have so many different backgrounds but they come together with a common goal. We see how hard they work and for them to finally achieve their goal is fantastic and makes everyone feel really good.
Apart from Graduation, September was my busiest month of the year, I was enrolling constantly and the phones didn’t stop. I had to speak to all the new students and ensure they had everything they needed, chase up fees and sort out students who decided to enrol last minute. Once the students actually start studying, they are handed over to Linda and I get on with the next lot.
March enrolment is well underway now with Eleanor working in my old role. I no longer look after prospective students but because I’m on reception, I get to see those that I have enrolled a lot more, which is great and I’m really enjoying it.
No comments:
Post a Comment